FAQ
Why is there no logo on your frames?
Because you are paying for it when there is one.
A large part of the price of branded eyewear is the brand — the campaigns, the retail space, the licensing, the distributor margins. We took that out. What is left is the frame, the lenses and the hardware.
No logo. Just the frame.
Are the lenses actually UV400?
Yes. Every pair. Not just the expensive ones.
UV400 means the lenses block wavelengths up to 400 nanometres, which covers UVA and UVB. Indian sun is not gentle, and eye protection is not a feature we think anyone should have to pay extra for.
Are your sunglasses polarised?
Some are, some are not.
Polarisation cuts glare off flat surfaces — roads, water, glass. It is genuinely useful for driving. It is not automatically better for everything.
Check the product page for the frame you are looking at. If it is polarised, we say so there. If we do not say so, it is not.
What is in the box?
The sunglasses, a hard case, and a microfibre lens cloth. Every order, every price point.
A good frame that lives loose in a bag is a scratched frame within a month. The case is not an upsell.
Will it fit my face?
Probably, but check the numbers rather than guessing.
Every product page lists lens width, bridge and temple length. Our size guide explains how to read them and how to measure your own face in about a minute.
If you already own sunglasses that fit, the measurements are usually printed inside the left arm. Match those.
How long will delivery take?
If the frame is in stock, we dispatch the same day and it usually reaches you about 2 days later.
If we are waiting on stock, dispatch can take up to 5 days. We will tell you which applies to your order.
You will get a tracking link by email when your parcel leaves us.
What does shipping cost?
Nothing. Free across India, on every order, with no minimum value.
How do returns work?
You have 3 days from delivery to tell us.
Email us with your order number, and we will book a free reverse pickup. That 3 days is the window for raising the request — once it is in, there is no second deadline for getting the frames back to us.
No restocking fee, no return shipping charge. Frames need to come back unworn, in their case, with the cloth.
Refunds are processed within 5–7 business days of pickup.
Can I exchange it if I just do not like it?
Yes. Not liking it is a perfectly good reason.
Tell us within the same 3 days which frame you would rather have, and we will ship the replacement as soon as your return is picked up. If there is a price difference, we will sort it either way.
What if it arrives damaged?
Tell us within 48 hours of delivery and send a photo of the frames and the packaging.
We ship a replacement straight away, at our cost. You do not pay return shipping, and you do not wait for the original pair to reach us first.
Do you have offline stores?
No. We are online only.
Retail space is one of the costs that gets built into the price of branded eyewear. Skipping it is part of how the price works.
That does mean you cannot try before you buy — which is why returns are free and take one email. Open the parcel when it arrives and try them on, so you know inside 3 days.
How do I look after them?
Rinse with clean water first, then dry with the microfibre cloth. Grit is what scratches lenses, and wiping a dry dusty lens grinds it in.
A few things to avoid:
- Do not clean lenses with your shirt, tissue, or paper towel
- Do not use household glass cleaner — it strips lens coatings
- Do not leave them on a car dashboard in summer; heat warps frames
- Put them in the case, not face-down on a table
My question is not here.
Email support@theblanktag.in. We reply within 24 hours.